Help Center

Returns and Exchanges

Need to make a return? We partner with Happy Returns to offer free, contactless and sustainable returns and exchanges.* Start your return online to receive a QR code, locate a Return Bar near you—and you’re ready to go. Super quick and seamless, just like that. 


Please note to be eligible for return, all styles must be unused and unwashed, and bags will need to have their product tags attached.


*Excludes items listed as final sale, such as Adult Masks and Kids Masks.

Start a Return

Better for the planet.

FIND A RETURN BAR

All you need to make a return or exchange at a Happy Returns Bar is your QR code and your unused, unwashed items. Your styles are then shipped back to our warehouses in reusable packaging. A more sustainable process, from start to finish.

Swing by our stores.

Our stores are now accepting returns and exchanges. To keep you and our team safe and healthy, we’ve put a few additional safety measures in place. Please visit our store pages for more details.

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help@rothys.com