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FAQ

About the Shoes

How are Rothy’s made?
Rothy’s are made from recycled plastic water bottles. The bottles are hot washed, sterilized, then fused into fiber that is knit into yarn.
What are the soles and insoles made of?
The soles are made of environmentally-friendly recycled carbon-free rubber, and the insoles are made of recycled plastic from water bottles and recyclable foam.
What makes the seamless construction so special?
Simply put, seamless means no hard seams or stiff edges that cause discomfort. Our patented seamless construction also significantly reduces waste, making Rothy’s stand out as a force for good in a notoriously wasteful industry.
How are Rothy’s both recycled and recyclable?
Rothy’s uppers and insoles are both made using 100% recycled fiber that was once plastic water bottles. Our outsoles are made from carbon-free rubber. As for our recyclability, our packaging is 100% recyclable, and our shoes are recyclable at the end of their lifespan. Please consider donating your old Rothy’s or recycling them through our partner PLUSfoam, with free return shipping.
Where are Rothy’s made?
Our shoe designs and prototypes are created in our office in San Francisco. The shoes are made in Dongguan, China, where we own and run our factory. We are proud to provide fair wages, living accommodations, and meals, and we promote a work-life balance for all of our factory employees.
Are Rothy’s vegan?
Rothy’s are 100% vegan. No animals will ever be harmed in the making of our shoes.
Are Rothy’s latex free?
Yes, Rothy’s are 100% latex free.
Are the shoes hard since they’re made from recycled water bottles?
Our knit material is extremely soft and flexible and will gently hug your feet with a small amount of give.
How much do Rothy’s weigh?
Rothy’s weigh 9.3 ounces.
Why is a blue dust bag no longer included in my order?
We strongly consider all elements that go into our packaging. We eliminated the dust bag to continue our efforts to reduce waste and continue our sustainability efforts.
The color or print I wanted to buy is now gone. Where is it?
We make some colors and prints of our shoes in limited quantities, so we recommend acting fast if you see something you love! We sometimes bring back old favorites, but we do permanately retire colors every now and then.

Care

How do I care for my Rothy’s?
Our shoes are entirely machine washable in cold water. Just remove the insoles prior to washing and throw them in the washing machine with your shoes. Wash on a cold, delicate setting with mild detergent. Leave them to air dry. And just a reminder: any heat will cause Rothy's to shrink and lose shape, so make sure to never wash with warm water or put them in the dryer.
What if my Rothy’s get wet?
Our unique knit material is designed to dry quickly if it gets wet.

Fit and Sizing

What size should I order? Do all styles fit the same?
All of our styles are built according to established industry standards for fit and sizing. We recommend buying whichever size you normally wear in flats. However, if your foot is wider than a "B", we recommend going up a half size. Some customers prefer going up a half size in The Point due to the shape of the toe. The Loafer has a traditional fit with the upper hitting midway on the top of the foot. Find our Size Chart here .
Can I expect the same fit from The Point and The Flat?
Our shoes are built to established industry fit and sizing standards, but as with any footwear, fit is very much a personal preference. Some customers prefer going up a half size in The Point due to the toe shape.
Do Rothy's fit wide, narrow or problematic feet?
The structure of our knit material is designed to stretch slightly to accommodate the shape of your foot and hug it snugly. If your feet are wider, we do recommend ordering a half size up.
Do you offer smaller and larger sizes?
We offer extended sizes in our best-selling colors. We recommend checking back often, as we plan on expanding this assortment seasonally.
Do Rothy's stretch?
Rothy's knit structure is designed to hug the contour of your foot with a slight amount of give. With proper care, your shoes should maintain their shape and fit with minimal stretching. The only thing that affects the shape and fit is heat during the wash or drying process. Make sure to never apply heat to your Rothy's and always wash them in cold water. If you are still unsure about the fit, wear them around the house (just not outside!) to see how they will give. Still feeling too snug? We recommend sizing up a half size.
I ordered another pair in a different color, and the fit is not the same as my original Rothy’s. Why is that?
While we work to offer the most consistent fit across all of our colors, there could be slight variations from color to color, just like you would find in different washes of denim.
Do Rothy’s have arch support?
We’re always innovating and looking for ways to enhance the comfort of our shoes. Our insoles are removable should you choose to insert your own custom orthotics.

Placing an Order

Which methods of payment do you accept?
We accept all major credit cards, PayPal, Apple Pay, Amazon Pay, and Rothy’s gift cards. We can only accept one form of payment per order—with the exception of using a Rothy’s gift card as a partial payment.
Will I be charged sales tax?
Sales tax will only be applied to orders shipped to California and New York.
What if I need to change or cancel my order or change my address?
Due to the volume of orders, cancellations and/or changes of address need to happen within 30 minutes from the time of placing your order. If you need to remove an item or cancel your order entirely, email us at help@rothys.com. Please put "CANCEL" or "CHANGE ADDRESS" in the subject of your email. If the thirty-minute window has passed, you can return your order once it is received for a full refund. If you would like to add new items to your order, please place a new order. We offer free shipping and free returns, so there will be no additional shipping charges. If you receive an order you intended to cancel, you can return it here . Our Customer Experience team is available from 9:00am to 5:00pm PST 7 days a week. We will do our best, but orders placed outside of those hours will most likely not be able to be cancelled.
How does preordering work?
Occasionally, we offer preordering before styles are restocked because our shoes tend to sell out quickly. If you preorder a pair of shoes, your payment will be processed when you place the order, and your shoes will be shipped as soon as they are back in stock. The estimated ship date will be in your shopping cart and in your order confirmation email.

Order Status

What is the status of my order?
You can track your order from either your Shipping Confirmation email or by our Order Status Tracker. All you need is your order number. Please note the Order Status Tracker can also be found on our FAQ page and in the footer of our home page under the "Help" tab.

Shipping

Where does Rothy’s ship?
We provide free shipping to all 50 US states. We can ship standard shipping to PO boxes, FPO, DPO, and APO.
Does Rothy’s ship internationally?
No, we don’t currently ship outside of the United States, but we’re excited to offer international shipping in the future. Subscribe to our newsletter here to stay informed about changes to our shipping policy.
What shipping methods are available, and how long will it take to get my order?
All orders ship within 24 hours of receipt. Orders placed before 12pm PST via USPS Ground will ship that evening. Orders placed before 1:00 PM PST via expedited orders will ship that evening. Orders placed after 12pm PST on Friday or over the weekend will ship on the following Monday, barring any national holidays. We offer 3 different shipping options with USPS and UPS: - USPS Standard Ground (Free): 5-9 business days - UPS Expedited ($25): 2-3 business days (Orders placed by 1:00pm PST will ship the same day.) - UPS Rush ($35): 1-2 business days (Orders placed by 1:00pm PST will ship the same day.
How much does shipping cost?
We offer free standard shipping on orders over $30 to all 50 US states. We charge $25 for UPS expedited shipping (2-3 business days), and $35 for UPS Rush shipping (1-2 business days).
When will I receive my order?
Standard shipping takes an estimated 5-9 business days. Our shoes ship via USPS for standard shipping in most cases. However, depending on your location, UPS may be used. Expedited and Rush shipping are shipped with UPS. Tracking information for each order will be included in the shipping confirmation email. Please note that preordered shoes will ship when they become available. If we split orders into multiple shipments, you’ll receive tracking information for each individual shipment.
Can my order be expedited?
Yes, you can select UPS Expedited (2-3 business days) or UPS Rush (1-2 business days) at checkout. Orders placed after 12pm PST Monday through Friday and orders placed on Saturday and Sunday will be processed the following business day.
Why am I charged before my order is shipped?
Our processing center has a very short payment processing window. To avoid any inconvenience to our customers, we process payments right when an order is placed to avoid missing that window and having to ask our customers resubmit their orders.
Do you ship to APO, FPO and DPO addresses?
Yes. We can ship to you (for free!) using USPS. Use the "City" field to specify APO, FPO or DPO and the "State" dropdown to select Armed Forces (Americas/Europe/Pacific). We are currently unable to create prepaid return labels for APO, FPO, and DPO addresses. You can send any returns back to us through USPS to the address listed below. Rothy's Attn: CX Returns 5959 Randolph Street Commerce, CA 90040 If you email our team with an image of your return shipping receipt, we will happily reimburse you with Rothy's store credit up to $15.
Where do you ship from?
All orders ship from our warehouse in Southern California.

Returns and Exchanges

What is your return policy?
Returns are accepted for all unworn shoes within 30 days of purchase for a full refund and with free return shipping. We know you need to take them for a test spin, but make sure to only wear them around the house and never outside. All items must be returned in the original packaging. We cannot accept any shoes that have been worn outside, washed or altered in any way. Rothy's gift cards are not returnable or refundable, along with any promotional or final sale items.
How do I return my order?
You may return your purchase within 30 days of the date of your order to our retail store at 2448 Fillmore Street in San Francisco. Bring your eligible item(s) and original invoice.
Do you offer exchanges?
Yes! We offer exchanges for a different size in the same style. Unworn shoes may be exchanged within 30 days of receipt. Simply select "Too Small" or "Too Large" as your return reason, and you will be prompted to select a different size. Select a new size and it will take you to finish processing the return for the original pair. Simply print your free shipping label and drop the return pair in the mail (the return labels are time sensitive). Your new size will be shipped out right away! We will not charge your credit card as long as we receive the original pair back. If your exchange size is out of stock, please process the return and we'll refund you when the shoes arrive at our warehouse. You can reorder once your correct size is back in stock.
Can I return an order that was a gift?
Yes! Go to our Returns Center, and click the “Returning a Gift?” link.
I’m ready to retire my older Rothy’s. What should I do with them?

You can recycle your shoes though our partner, PLUSfoam. Visit plusfoam.com and click on “Recycle a Product” to get started. Read more about our recycling program here.

How long does a refund or exchange take to process?
Returns typically take 10-14 days to be received into our warehouse and processed. Our Returns Team is located on the west coast, so returns traveling from the east coast will take the longest amount of time. Exchanges are shipped within 24 hours from when you request them during the return process.
May I return shoes I bought online in the store?
If you are in San Francisco, you can return shoes to our store at 2448 Fillmore Street within 30 days of your purchase with your original invoice. We will process your return and initiate your refund within one business day. We can also exchange your shoes for any pair available in the store.
May I return an in-store purchase online?
Yes! Just enter your order email used during checkout.
How do I return my order via Happy Returns?
You may return your shoes in person at Happy Returns locations across the country. Please visit a Happy Returns location within 30 days of your purchase and bring your eligible item(s) and original invoice. We will accept unworn, unwashed shoes in their original packaging. Happy Returns will process your transaction, and your refund will be initiated within one business day. There are no return or shipping fees, and you do not need to create an online return before visiting the Happy Returns Bar. Find your closest Happy Returns location here.

Gift Cards

How do I check my gift card balance?
Just email help@rothys.com and we’ll let you know!
How do I redeem my gift card?
When you’re ready to check out, click on the Gift Card or Discount Code box and type in the code found on the back of your crd. Click Apply, and your credit will be automatically applied to your order.
Can I get Rothy’s gift-wrapped?
We don’t currently offer gift-wrapping, because we strive to be as eco-conscious as possible. However, Rothy’s do arrive in a compact, low-waste box that’s easy to wrap and fits neatly into a medium gift bag.
How do I send a gift card?
After following the steps above, you have two options for sending a gift card. You can purchase a digital version that you can choose to send directly to the recipient on a specific date. The physical gift card is delivered via USPS to the shipping address you specify. You can personalize your gift with a special message in the Order Notes box. Gift cards are non-refundable.
What are my gift card options?
Rothy’s gift cards come in both physical and digital form—in increments of $50, $125 and $145. Both can be purchased at rothys.com by clicking here or through the Give Rothy’s link at the bottom of our homepage.

Referral Program

May I combine my current referrals?
Codes received before February 17, 2018 cannot be stacked. However, all rewards made through our new program will be stackable using a custom code that is sent to you via email. If you receive two referral rewards, your custom code will automatically update to reflect the total reward amount of $40.
How do I know if someone used my referral code?
You will receive an email notifying you after your friend makes a purchase using your code. Once the order is verified, you will receive your $20 reward in 24 hours.
Can I use my referral code in store?
Yes! You may use your referral code in store as long as you have the original email with you.
Do my referral codes and rewards have an expiration date?
Yes. All friend referral codes and reward codes are active for 30 days. Codes must be used within 30 days, or they will be voided.
Can I still use codes from the old referral program?
We changed our referral program in February, and all reward codes from the old program are now expired. Referral codes are only eligible for 30 days, after which they do expire. ​
I found a referral code on a coupon site. Is it valid?
All codes found on coupon sites are immediately disabled and invalid. It is against the rules of the referral program for referrers to post any codes on coupon sites.
How do I share my referral link with my friends?
You can find your link to share with friends here Your friends can enter your referral code at checkout to receive $20 off their first order only. You will receive an email with your discount referral reward 24 hours after your friend makes a purchase.-->

Promotions and Special Pricing

Does Rothy’s have special promotions, coupons or rebates?
We don’t usually offer special promotions, but sign up for our newsletter here and we’ll keep you updated. We do have our Refer-a-Friend program. Send your referral code to a friend (or ten!), and you’ll both receive $20 off when they make their first purchase. Only one discount code may be used per order.

About the Company

Where did the name “Rothy’s” come from?
Our co-founders are Roth Martin and Stephen Hawthornthwaite, or “Hawthy” as we like to call him. Roth plus Hawthy equals Rothy’s!
Where do I direct press or marketing inquiries?
Email press@rothys.com and we’ll be happy to assist you.
Are Rothy’s sold in stores?
Yes! We opened a brick-and-mortar store in May 2018 on Fillmore Street in San Francisco. Visit us in person at 2448 Fillmore!
How are Rothy’s priced?
Rothy’s are made using a knit technology process that’s designed to drastically reduce waste. They’re digitally-engineered but hand-assembled, ensuring they’re of the highest caliber and quality. The price point reflects the incredible amount of effort and thoughtfulness that goes into the making of each individual shoe.